Below is a list of the most frequently asked questions about our cleaning services.

Is a long-term contract required for service?

Absolutely not. Our services are provided as needed to suit your busy lifestyle. There are no long-term contracts required.

Are you insured?

Yes. Fully insured with liability insurance to protect your home and business, giving you peace of mind.

Where are Swiffy's service areas?

We provide cleaning services for the GTA and surrounding areas.

Toronto, Scarborough, North York, Markham, Vaughan, Richmondhill, Aurora, Pickering, Ajax Whitby and more.

What is green Home Cleaning?

We pamper all our clients with our Eco-friendly cleaning at no extra charge. The difference is that your residence is cleaned with Natural Cleaning Products, free of harsh chemicals.

Do you furnish the cleaning supplies?

Yes. We furnish everything needed to clean your home, or place of business, and you are welcome to provide your preferred supplies.

What should I expect on my first appointment?

When we arrive at your home we will be equipped with all of the cleaning supplies and equipment needed to thoroughly clean your home. You are welcome to provide your own products of choice. Your first appointment generally takes the longest, as we will need time to get acquainted with a new environment with a complete walkthrough. Subsequent appointments will move along faster.

Do I need to do anything before you arrive?

The best way to prepare for your cleaners is to straighten up as much as possible. That way the cleaners can focus their efforts on cleaning up dust and grime, not putting things in their places. It’s best if people pick up or straighten up their items, like toys and clothes.

Will I have the same cleaning person each visit?

Absolutely. You will have the same cleaning professional for each visit. We know how important it is to have someone you know and trust cleaning your home. You will have a team of two cleaners (same team) for each cleaning. And should there be any changes, we will be sure to notify you.

What will it cost to have my home cleaned?

The cost will depend on how large your home is and the amount of cleaning required. The average cost for maintenance house cleaning starts at $100.00. Average cost for initial cleanings start at $175.00. Average cost for one time thorough cleanings start at $200.00. Please note that larger homes will be at a higher rate. 

Do I need to be home the day of cleaning?

Some customers prefer scheduling cleaning appointments while they are at work or away for the day, while others like to be at home during the process. This is up to you. Regardless of your schedule, you are certain to receive superior housekeeping service - guaranteed!

Can I skip or reschedule an appointment?

If you anticipate needing to change an appointment time, ideally, we would like a minimum of 48 hours in advance. We'll move your visit to a more convenient time or if you wish, cancel it all together.

How will you access my property on my scheduled days of cleaning?

We leave this up to you, whatever you feel most comfortable with. 

For places of business, we typically meet with either the property or facilities manager. You may also provide a key/fob for entry on days the office is closed.

 

What if I am not satisfied with my cleaning?

Your complete satisfaction is very important to us. This is why we offer a 24-hour guarantee.

If for any reason you are not satisfied with your cleaning, just simply give us a call within 24 hours of your cleaning and we will return to re-clean the area you are dissatisfied with, at no cost to you.

How and when do I pay for my cleaning services?

We accept most major credit cards, debit card payments and payment by cash or Interac E-Transfer.

Conveniently, you can pay securely online at the time of booking.